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Return Policy — Brother Printer Drums In order to resolve problems in the most expedient manner, Brother has asked us to forward all service calls about their printer drums to them.
For problems with Brother Printer Drums, please call 800-276-7746 Prompt 1
For problems with Brother Fax, Multifunction Center & DCP: 800-284-4329 Prompt 2
Brother has product specialists trained in quickly diagnosing and resolving equipment problems. If after this process the drum is proven defective or is suspect, and if still under warranty, the product specialist will be able to order and ship directly to you a replacement item.
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